FAQ for Tenants


How long have you been managing commercial properties?

Since 1987.


How long does it take to get a lease application approved?

Generally about 48 hours after submitting a completed application. It depends on how long it takes to confirm your information. It is our desire to get back to you as soon as possible.


Do you charge a lease application fee?

Yes. A fee is charged for each applicant 18 years of age or above who will signing the lease. The fee is payable at the time the application is completed.


Is it possible for us to pre-qualify to lease space?

Absolutely. Simply print out and complete our rental application form to get started.


Can I make repairs myself and deduct the cost from my rent?

No. All maintenance must be brought to the immediate attention of Pacific Commercial Building Management. We will promptly arrange to have repairs made. Please use our maintenance request form on the website unless an emergency exists. All emergencies should be called in followed by an email.


When is my rent due?

Rent is always due on the first day of the month. When you move in, we prorate the rent so that it is always payable on the first.


How do I pay my rent?

You can pay online, by personal check, your bank can send a check to us, or you can authorize us to charge your personal bank account (ACH). However, rent is always due on the first day of the month.


When does a late fee apply?

If your rent is not received by 5:00 pm on the third day of the month, a late fee will be applied. It is important to understand that most landlords have a mortgage payment due on the first day of each month and they get charged a late fee for delinquent payments.


What happens if my rent check is returned unpaid?

You will be charged a late fee as set forth in your lease and an NSF fee as set forth in your lease. We do not redeposit checks. The NSF check will need to be immediately replaced with a money order or cashiers check. If it is not immediately replaced, the management company is obligated to serve a Three Day Notice to Pay Rent or Quit.


Do you accept cash?

No. For security reasons, we do not accept cash.


What happens if I must vacate my rental before the end of the lease?

You are legally required to pay the rent through the end of your lease but the landlord is required to re-lease the unit to a qualified renter as soon as possible in order to minimize your liability. It is not in your best interest to vacate the property before the end of the lease term, but if you are required to do so, you should provide as much notice as possible so the landlord can re-rent the property quickly. It is also wise to leave the property in good condition in order to minimize the cost of getting the property ready for the next renter.


Can I sublease my rental?

Subleases and assignments are permitted only with the written consent of the landlord.


If I am short of money, can I use my credit card to pay the rent?

You can use a Visa or Master Card to pay all or a portion of your monthly rent. Instructions are on this site. There will be a small service charge added to cover our cost. The only exception is that you may not pay the first month’s rent or security deposit with a credit card. These must be paid with a money order or cashier's check.


Can I use my security deposit for the last month's rent?

No. You must pay the last month’s rent in accordance with the terms of the lease. A failure to pay the last month’s rent would be a breach of the lease terms that would lead to an unlawful detainer (eviction) suit being filed. This is a certain way of severely harming your credit.


When I move out, how long will it take for me to get my security deposit returned?

You will receive an accounting showing any deductions and a check within 21 days of the date that you completely vacate the premises. Please be certain to provide us with a forwarding address so your check is not delayed.


Do rent payments effect my credit?

Yes. We routinely write letters on behalf of tenants who have established good credit with us. We also report negative credit to rating agencies. We can assist you in establishing a good credit rating that will help you buy a car, home, or other major purchase at the lowest interest rate available.


What utilities do I pay?

Not all properties are the same, so you must inquire before signing a lease.


When should I have utilities put in my name?

You should contact the utility company at lease 48 hours before you move-in and provide them with your move-in date. Give them more notice if possible.


How do I request a repair?

We have a request form on our website for your convenience. All requests, other than emergencies should be made in writing using our website. This creates a record of your request which is in your interest and ours. If an emergency, call us first and then send an email.


What is an emergency?

An emergency is something that threatens the health, life, or safety of a person or threatens material damage to property. Water intrusion from leaking roofs or plumbing are two examples. Emergencies should be reported immediately by telephone as well as email using our website. We have an emergency service available for all renters. The number is on this website and will also be provided to you with your lease.


Will you always notify me before sending a repair person to my space?

Absolutely. You will always receive at least a 24 hour notice except for emergencies such as a gas leak or water leak. The notice will be posted on your door if there is an on-site manager and we will always send you an email and voice mail message. The repair person will always “knock” first and delay entry by at least 20 seconds. We respect your right to privacy.


What should I do if there is a leak in my roof?

Call your manager immediately and send us a maintenance request using our website. We will address the matter as soon as possible. You may poke a small hole in the ceiling with a sharp object such as a nail while placing a bucket below to collect any water. This will minimize damage and shorten the time it takes to make any repair.


We Appreciate Your Business

Pacific Commercial Building Management